Managed Endpoint Detection and Response Service

Secure Endpoints Effectively

  • Inclusive Incident Handling

    We offer permanent attack detection and incident handling from a single source. Additionally, we support you in the event of an attack with containment and remediation of the attack, as well as with the rapid restoration of normal operations.

  • Quick Solution Setup

    We employ a solution from a leading endpoint security provider, which helps us achieve optimal detection rates. An automatic learning phase without the need for complex use case creation enables rapid implementation.

  • Full Cost Control

    You pay a service fee for on-call availability and ongoing event analysis. Additional costs are only incurred in the event of a security incident, after prior consultation and approval.

Our EDR team detects attempted attacks on all endpoints connected to your network. First, anomalies are identified using machine learning. These are then assessed and isolated by our cyber security specialists.

Overview Level FAQ

Managed Endpoint Detection & Response Service

Attack detection and incident response from a single source

Our experts monitor devices such as laptops and servers, analysing suspicious events and raising alarms during attacks. We promptly implement necessary defensive measures. This service includes our full Incident Response capabilities, guaranteeing support within specified response times for attack defence and incident management.

State-of-the-art attack detection technologies

Secario Labs utilizes Bitdefender’s advanced endpoint security solution, which excelled in 2024 independent tests. Bitdefender achieved a 100% protection rate in AV-Comparatives Business Security Test, earning the Approved Business Product Award.

Recognized as a Visionary in Gartner’s 2024 Magic Quadrant for Endpoint Protection Platforms and named Customers’ Choice in EMEA, Bitdefender’s GravityZone Platform offers comprehensive threat protection, real-time response, and enhanced prevention through machine learning, ideal for robust business security.

Gartner Magic Quadrant for Endpoint Protection Platforms – December 2023

Identify deviations from normal behaviour

After recording normal behaviour, we identify and check any anomalies that deviate from it. In this way, conspicuous relationships between users and devices are identified - without the time-consuming setup and maintenance of static use cases. This means that the analysis does not focus on individual log sources or linked events, but on the overall behaviour of your company, your users and your devices.

Service Level

Services

Basic

Premium

Automated attack detection and alerting
24x7
24x7
Service Times
10x5 (Mo-Fr., 8:00-18:00)
24x7
SLA qualification of alarms and first response
max. 6 hours
max. 2 hours
SLA Expert Response (remote)
max. 6 hours
max. 4 hours
24x7 Automated Response
24x7 - Activated after approval
24x7 - Activated after approval
Proactive Threat Hunting
optional
optional

FREQUENTLY ASKED
QUESTIONS

What is Managed Endpoint Detection and Response?

Our Managed Endpoint Detection and Response (EDR) service detects attempted attacks on all endpoints, that are connected to your network. First, anomalies are detected using machine learning identified. These are then processed by us Cyber ​​security specialists assessed and isolated.

Is it enough to operate an NDR or an EDR solution?

Network Detection and Response (NDR) and Endpoint Detection and Response (EDR) solutions focus on analysing network and endpoint data, respectively. While they are not sufficient for comprehensive monitoring of an entire IT environment, they serve as a very good starting point for enhancing security. These solutions provide valuable insights that can significantly contribute to a Managed Detection and Response (MDR) strategy.

Which components are needed?

Bitdefender EDR solution offers a streamlined deployment process with its single-agent architecture. This unified approach eliminates the need for multiple components or separate installations.

What happens after an attack is identified?

When an attack attempt is identified, our experts provide recommended actions or optionally carry out necessary measures themselves. If needed, a seamless handover to our Incident Response team is possible. This ensures that in case of an emergency, the right specialists are immediately available, bringing the required expertise, experience, tools, and comprehensive knowledge about your environment and the specific incident.

Complementary Services

Managed Detection and Response Service

We guarantee you permanent qualification, risk assessment and early alerting of critical security incidents – 24x7, 365 days a year. In the event of an attack, we also ensure that normal operations are restored quickly.

Incident Response Service

With our Incident Response Service, we ensure that your company has the right resources and skills available in the event of an emergency. You pay a fixed monthly flat rate and we offer you a reliable on-call service.

Fortify Your Defences

Gain critical insights into your organization’s resilience against sophisticated cyber threats.

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